TL;DR

The configurable greeting Eloqra's chat widget shows when a visitor opens it, before any human replies.

Key Points

✓

Eloqra's welcome message (greeting) is set per project and rendered by the [[live-chat-widget]] inside its [[shadow-dom]] so host-page CSS can never restyle it.

✓

It appears when the visitor opens the panel from the [[chat-launcher]] - it is part of the widget UI, not a real [[chat-message]] forwarded to the operator over [[telegram-integration]].

✓

Keep it short and warm: vendor guidance is two sentences at most, since longer greetings get ignored [1][2].

✓

Pair it with the optional [[pre-chat-form]] to capture name and email, and with a configurable [[offline-message]] for after-hours visitors when no operator is on Telegram.

✓

Personalized, well-timed greetings can lift engagement and conversion, making the welcome message a lightweight form of [[proactive-chat]] [3][4].

✓

Configure it alongside Eloqra's color palette, greeting text, and the toggleable Powered by Eloqra credit in the widget config.

What a welcome message does in Eloqra

In Eloqra the welcome message is the first thing a Website Visitor reads when they expand the Live Chat Widget from its floating Chat Launcher. It is purely presentational: the widget injects the greeting into its Shadow DOM panel, so it never touches your site's styles and is never sent to the operator. Only when the visitor actually types and sends does Eloqra store that text as a Chat Message and open a Conversation. Treat the greeting as a tone-setter and a prompt - the digital equivalent of a shop assistant asking if you need help ^[1]. A good greeting lowers the friction of starting a chat, which is why vendors frame it as a core engagement lever rather than decoration ^[2].

Writing an effective greeting

Keep it to one or two sentences in a human, conversational tone; anything longer tends to be skipped ^[1]^[2]. Set clear expectations about who answers and how fast - in Eloqra a real person responds from Telegram, so being honest about response time builds trust. Because greetings that feel timely and relevant convert better, treat the welcome message as a budget-friendly cousin of Proactive Chat: it greets every visitor automatically without needing behavioral triggers ^[3]^[4]. If you collect details first, the Pre-Chat Form runs alongside the greeting, and for hours when nobody is on Telegram, swap in or back the greeting with an Offline Message so expectations stay accurate.

How it fits Eloqra's flow

Eloqra is deliberately lightweight: the greeting is configured per project in the same widget settings as the placeholder, color palette, and the Powered by Eloqra toggle. There is no rules engine for showing different greetings on different pages - it is a single configurable string, not a campaign builder like larger tools offer ^[2]. On the visitor's first real message Eloqra captures page URL, device, and IP-based location and forwards the message to the owner over Telegram Integration; the welcome message itself stays client-side. This keeps setup to a single Embed Code snippet that even an AI Coding Agent can paste in, while still giving founders a friendly, branded first impression.

Sources & References

Live Chat's Welcome Message: Best Tips About Websites' Greetings - Crisp ↗

Smart Live Chat Greeting Examples for Better Customer Conversations - LiveChat ↗

Customizing welcome messages in Intercom Messenger - Intercom Help ↗

Top Live Chat Welcome Message Ideas to Boost Customer Engagement - LiveChat ↗

Last updated: June 25, 2026

Related Terms

Live Chat Widget

A live chat widget is the embeddable, in-browser chat interface a website loads from a small script so visitors can message a business in real time without leaving the page. In Eloqra it is a floating launcher and chat panel that boots from a single <script> tag and renders inside a Shadow DOM.

Chat Launcher

A chat launcher is the small floating button — usually a speech-bubble icon pinned to a bottom corner of the page — that a visitor clicks to open a live-chat window. It is the persistent, always-visible entry point to the chat experience.

Proactive Chat

Proactive chat is a live-chat tactic where the business initiates a conversation with a website visitor automatically, based on behavior or context, instead of waiting for the visitor to open the chat first. The message is triggered by rules such as time on page, the URL being viewed, or whether the person is a returning visitor.

Pre-Chat Form

A pre-chat form is a short form shown before a live chat starts that asks the visitor for a small amount of identifying information, typically their name and email. In Eloqra it is the optional collectVisitorInfo step that gates the chat input until the visitor submits their details.

Offline Message

An offline message is a message a website visitor sends through the chat widget when no operator is available to reply in real time, captured for asynchronous follow-up once a human is back online. It turns an unattended chat into a lead instead of a missed conversation.

Conversation

A conversation is the threaded exchange of messages between a single website visitor and a project's operators, grouped as one unit with a status and unread counters. In Eloqra it is the container that holds every message, the visitor's captured context, and the assigned operator.

Collect testimonials that build trust

Eloqra gives you a lightweight live chat widget that routes every visitor message to your Telegram — free while in early access.

Get Started Free