Telegram & Messaging Channels Glossary

Slack Integration

A Slack integration routes website chat conversations into a Slack channel, so a team answers customers from the same workspace they already use for internal work. It is the desk-bound counterpart to a Telegram integration: the same idea of bringing chat to where the team already is, aimed at teams rather than individuals.

Telegram Bot

A Telegram bot is an automated account inside Telegram, run by software rather than a person, that can send and receive messages through the Telegram Bot API. Businesses use bots to deliver website chat messages, notifications, and support conversations into Telegram, where they can be answered from a phone.

Telegram Business Account

A Telegram Business account is a set of business-oriented features Telegram added to ordinary user accounts, including opening hours, a location, quick replies, automated greeting and away messages, and the ability to connect a bot that manages the account's chats.

Telegram Customer Support

Telegram customer support is the practice of handling customer questions through Telegram instead of a traditional help desk — either by talking to customers in Telegram directly, or by routing website chat into Telegram so the business can reply from the app it already uses.

Telegram Mini App

A Telegram Mini App is a web application that runs inside Telegram itself, launched from a bot or menu button and rendered in an in-app browser view. It lets a business offer a full interface — such as a support inbox or a checkout — without the customer or operator ever leaving Telegram.

Telegram Notifications

Telegram notifications are the push alerts Telegram delivers to a phone or desktop when a message arrives, including messages sent by a bot. Businesses use them as an alerting channel — a new website chat, lead, or order becomes a phone notification without building any mobile app.

WhatsApp Business API

The WhatsApp Business Platform, commonly called the WhatsApp Business API, is Meta's programmatic interface for sending and receiving WhatsApp messages at scale. Unlike the free WhatsApp Business app, it is intended for software integrations, requires business verification, and charges per conversation.