Widget, Integration & Privacy Glossary

Deep Link

A deep link is a URL that carries a payload pointing to a specific destination or pre-loaded context, instead of a generic home screen. In Eloqra, deep links most commonly take the form of Telegram t.me links that open a chat with the project's bot and pass a start parameter, so an operator lands directly on the right conversation.

Embed Code

An embed code is a short snippet of HTML or JavaScript a website owner pastes into their pages so a third-party tool loads and runs on their site. For Eloqra it is a two-line script snippet that sets a project configuration and loads the chat script, which then injects the live-chat widget.

GDPR Compliance

GDPR compliance means handling the personal data of people in the EU and EEA in line with the General Data Protection Regulation: processing it lawfully, transparently, and securely, and honoring the rights data subjects have over their own data. For a live-chat tool this covers everything from the visitor's name and email to their IP address, location, and chat transcripts.

HTTP Polling

HTTP polling is a real-time technique where the client repeatedly sends HTTP requests on a fixed interval to ask the server whether new data is available, instead of holding a persistent connection. Eloqra's chat widget uses short polling roughly every 4-5 seconds to fetch new messages and typing state.

Iframe

An iframe (inline frame) is an HTML element that embeds a separate, self-contained HTML document inside the current page, giving the embedded content its own DOM, stylesheets, and JavaScript scope. It is one of the classic ways to drop third-party UI like a chat widget onto a host website without its code clashing with the page.

IP Geolocation

IP geolocation is the practice of estimating a device's approximate physical location (country, region, city) by looking up its public IP address in a database that maps IP ranges to places. In Eloqra it runs server-side on the first visitor message to attach location context to a conversation.

JavaScript Widget

A JavaScript widget is a self-contained chunk of front-end code, loaded from a single script tag, that injects an interactive UI into any third-party web page. In Eloqra it is the live-chat widget that boots from one snippet and renders the chat launcher and conversation panel directly on a customer's site.

REST API

A REST API is a web interface that lets two systems exchange data over HTTP by treating each piece of data as a resource addressed by a URL and acted on with standard methods like GET, POST, PUT, and DELETE. It follows the Representational State Transfer architectural style, which favors stateless, uniform, cacheable interactions between client and server.

SDK

A software development kit (SDK) is a packaged collection of tools, libraries, code samples, and documentation that lets developers build software for a specific platform without writing every integration from scratch. In live chat, an SDK is the language- or framework-specific library that embeds and controls a chat widget inside a web or mobile app.

Shadow DOM

Shadow DOM is a browser API that attaches a hidden, self-contained DOM subtree to an element, with its own scoped styles that neither leak out to the host page nor get overwritten by it. [1] Eloqra renders its entire chat widget inside a shadow root so the host site's CSS can never break the widget, and the widget's CSS can never alter the host site.

Telegram Integration

Telegram Integration is the mechanism by which Eloqra routes every website chat into the project owner's Telegram, forwarding visitor messages to a Telegram bot and flowing operator replies back to the widget. It turns Telegram into the operator inbox, so there is no separate agent console to keep open.

Visitor Identification

Visitor identification is the process of attaching context to an otherwise anonymous chat visitor by capturing technical and behavioral signals when they first message. In Eloqra it means recording page URL, device, browser, OS, and IP-based location alongside the conversation, plus optional name and email from a pre-chat form.

Webhook

A webhook is a user-defined HTTP callback: instead of polling for data, an application registers a URL that a source service calls with an HTTP POST request the moment a specific event happens. [1] In Eloqra, a webhook is how an operator's Telegram reply travels back into the chat widget.

WebSocket

WebSocket is a protocol (standardized as RFC 6455) that opens a single, persistent, full-duplex connection between a browser and a server, letting either side push data at any time without re-issuing HTTP requests. It is the transport many real-time apps reach for when they need low-latency, bidirectional messaging.