Free NPS Calculator

Calculate your Net Promoter Score (NPS) instantly. Enter your promoters, passives, and detractors — get your score, classification, and what it means for your business.

Survey responses

On a 0–10 scale: 9–10 = Promoters, 7–8 = Passives, 0–6 = Detractors.

Promoters (9–10)

Passives (7–8)

Detractors (0–6)

NPS Score

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Add responses above

Promoter %

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Passive %

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Detractor %

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Total Responses

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What is Net Promoter Score?

Net Promoter Score (NPS) is the single most-used loyalty metric in business. You ask one question — “How likely are you to recommend us to a friend or colleague, on a scale of 0–10?” — and group answers into Promoters (9–10), Passives (7–8), and Detractors (0–6). NPS is calculated as the percentage of Promoters minus the percentage of Detractors. Scores range from -100 to +100.

A score on its own doesn't move the needle — talking to people does. The fastest way to act on NPS is to catch detractors before they churn and hear promoters out while they're still excited. Eloqra puts live chat on your site that routes every message to your Telegram, so you can have those conversations in the moment instead of in a survey tool a week later.

One-Line Install

Add live chat to your site with a single script tag — no build step, no backend, no iframe. The chat bubble is live in about 30 seconds.

Answered from Telegram

Every visitor message is forwarded to the Telegram you already check. Reply from your phone and it lands back on your site instantly.

Full Visitor Context

Each message arrives with the page, device, browser, and country attached, so you reply already knowing who is asking.

Free in Early Access

The full live chat experience is free while we're in early access — no credit card required. Setup takes 30 seconds.

Ready to Talk to Your Visitors?

Eloqra puts a lightweight live chat on your site and sends every visitor message to your Telegram. Reply from your phone — free while in early access.

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Who Uses NPS?

From two-person startups to Fortune 500s.

SaaS Founders

Track loyalty cohort-by-cohort and catch drops before churn shows up in revenue.

CX Teams

Benchmark satisfaction across products, regions, and account tiers.

Product Managers

Tie NPS movement to release cycles to learn what users actually love.

Customer Success

Flag detractors automatically and convert promoters into case studies.

Agencies & Consultants

Prove client value with a hard number rather than vibes.

E-commerce Owners

Measure post-purchase loyalty and identify your repeat-buyer engine.

Marketing Teams

Use NPS as a leading indicator of word-of-mouth and organic growth.

Investors & Operators

Diligence on a portfolio with a comparable, industry-standard metric.

Frequently Asked Questions

How is NPS calculated?

NPS = % Promoters − % Detractors. Promoters answered 9 or 10 to “how likely are you to recommend us”, Detractors answered 0 to 6, and Passives (7–8) are excluded from the math. The resulting score can range from -100 to +100.

What is a good NPS score?

Any positive NPS is generally considered acceptable. Above 30 is good, above 50 is excellent, and above 70 is world-class. But benchmarks vary by industry — SaaS averages ~30, while financial services often sit closer to 20.

How many responses do I need for NPS to be meaningful?

As a rule of thumb, you want at least 100 responses for a stable score, and 300+ for slicing by segment. With fewer than 30 responses, treat the number as directional only.

When should I send an NPS survey?

Two common approaches: relational (every 3–6 months to all customers, for a steady pulse) and transactional (right after a key event like onboarding, support resolution, or first month of use).

How is NPS different from CSAT and CES?

NPS measures loyalty and word-of-mouth intent. CSAT (Customer Satisfaction) measures satisfaction with a specific interaction. CES (Customer Effort Score) measures how hard a customer had to work to get an outcome. Many teams track all three.

How do I act on NPS in real time?

Don't wait for the next survey cycle. Add live chat so promoters and detractors can reach you the moment they have something to say. Eloqra routes those messages straight to your Telegram, so you can thank a promoter or save a detractor while it still matters — free while in early access.

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