Turn on a name and email field before the chat starts, so a stray question becomes a lead you can follow up.
Not every visitor message needs an instant answer — some are leads worth keeping. Eloqra's optional pre-chat form collects a name and email before the conversation begins.
Leave it off for frictionless chat, or turn it on when you'd rather capture who you're talking to.
The problem
A great pre-sales conversation is worthless if the visitor leaves and you have no way to reach them again.
Enable the pre-chat form in your chat widget settings — it's off by default.
Visitors enter a name and email before the chat opens.
You keep the contact details, so a one-off question can become a lead you re-engage.
Capture a name and email before chatting
Optional — keep chat frictionless when you want
Turn pre-sales questions into leads
Pairs with full visitor context
In the docs:
Getting startedYes. Turn on the optional pre-chat form to collect a name and email before the chat starts. Every message also arrives with the page, device, and country attached, so you always have context.
Each message arrives with the page, device, browser, and country attached — so you reply already knowing who's asking.
Every visitor message lands in the Telegram you already check all day — and your reply goes straight back to their chat.
Under ~5kb, loads after your page, and inherits your fonts and colors — no clunky iframe, no Core Web Vitals hit.
One script tag, connect Telegram, and reply from your phone. Free while in early access — no card to start.